Shipping and return policies for Kompakt

Shipping Info
We ship goods worldwide. Our shipping partners are Deutsche Post AG and DHL. You will find the exact shipping costs in the "Summary" before completing your order.

Germany

Delivery time is max. 4 working days upon receipt of payment

– Orders under 100.00 € or a total order weight of up to 31,5 kg: 3.80 € - DHL Parcel – National tracked & signed, incl. insurance
– Free shipping for orders over 100.00 €

EU Member States

Delivery time is max. 7 working days upon receipt of payment

– Up to 500 g: 6.20 € - (Large) letter – International tracked & signed, by airmail
– Over 500 g up to 31,5 kg: 10.50 € - DHL Parcel – International tracked & signed, incl. insurance

Non-EU Member States (Norway, Iceland, Ukraine, Serbia, Belarus etc)

Delivery time is max. 7 working days upon receipt of payment

– Up to 500 g: 6.20 € - (Large) letter – International tracked & signed, by airmail
– From 500 g - 1 kg: 10.50 € - (Large) letter – International tracked & signed, by airmail
– From 1 kg - 2 kg: 13.00 € - DHL Parcel – International tracked & signed, incl. insurance
– From 2 kg - 3 kg: 14.60 € - DHL Parcel – International tracked & signed, incl. insurance
– From 3 kg - 4 kg: 16.20 € - DHL Parcel – International tracked & signed, incl. insurance
– Each additional kilo plus 1.60 € up to 31,5 kg

Non-EU Member States (Switzerland, Liechtenstein)

Delivery time is max. 7 working days upon receipt of payment

– Up to 500 g: 6.20 € - (Large) letter – International tracked & signed, by airmail
– From 500 g - 1 kg: 10.50 € - (Large) letter – International tracked & signed, by airmail
– From 1 kg - 2 kg: 12.55 € - DHL Parcel – International tracked & signed, incl. insurance
– From 2 kg - 3 kg: 13.90 € - DHL Parcel – International tracked & signed, incl. insurance
– From 3 kg - 4 kg: 15.25 € - DHL Parcel – International tracked & signed, incl. insurance
– Each additional kilo plus 1.35 € up to 31,5 kg

Rest Of The World (Russia, USA, Canada, Australia, etc)

Delivery time is max. 15 working days upon receipt of payment

– Orders up to 500 g: 6.20 € - (Large) letter – International tracked & signed, by airmail
– From 500 g - 1 kg: 10.50 € - (Large) letter – International tracked & signed, by airmail
– From 1 kg - 2 kg: 19.50 € - (Large) letter – International tracked & signed, by airmail
– From 2 kg on: shipping rates and fees vary depending on the delivery address for your order. DHL Parcel – International tracked & signed, incl. insurance
Return Policy
According to the Distance Selling Act(pursuant to Appendix 1 as referred to in Article 246a section 1 (2) sentence 2 of the Introductory Act to the German Civil Code (EGBGB), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with Kompakt.

Instructions for Consumers / Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.

The right of withdrawal is excluded for delivery of tickets (in general) and for unsealed audio or video recordings. A product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, by fax or e-mail). The withdrawal statement shall be sent to:

Kompakt
Mayer, Paape, Voigt Gbr
Werderstrasse 15–19
DE–50672 Köln
+49 221 94995 120
laden@kompakt.fm

If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.